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Terms of Service

Terms of Service

Last Updated: March 29, 2026

Welcome to East Coast Rustic. These Terms of Service (“Terms”) govern your use of the website eastcoastrustic.com and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or making a purchase.

1. Acceptance of Terms

By accessing or using our website, you confirm that you are at least 18 years of age and that you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website.

2. Products and Descriptions

We make every effort to display our products accurately, including colors, textures, and dimensions. However, because our products are made from reclaimed wood, each piece is unique. Variations in color, grain pattern, texture, and character marks (such as nail holes, saw marks, and natural weathering) are inherent features of reclaimed wood and are not considered defects.

Product images on our website are representative. Your delivered product will have the same general appearance and quality but may differ in specific grain patterns and color tones due to the natural characteristics of reclaimed wood.

We reserve the right to modify product offerings, descriptions, and pricing at any time without prior notice. Errors in product information will be corrected when discovered.

3. Pricing and Payment

  • All prices are listed in US dollars (USD) unless otherwise stated
  • Prices do not include shipping costs, which are calculated at checkout
  • We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed
  • Payment is required at the time of purchase. We accept major credit cards through our secure payment processor
  • If we are unable to process your payment, your order will not be confirmed

4. Orders

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to:

  • Product availability
  • Errors in pricing or product information
  • Suspected fraudulent activity
  • Inability to verify payment information

You will receive an order confirmation email once your order is accepted. This confirmation constitutes our acceptance of your order and forms a binding agreement.

5. Shipping

We ship within the continental United States. For detailed shipping information, including processing times, shipping methods, and delivery estimates, please see our Return and Shipping Policy.

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

6. Returns and Refunds

We want you to be satisfied with your purchase. Our return and refund policies are described in our Return and Shipping Policy. By placing an order, you agree to the terms of that policy.

7. Product Use

East Coast Rustic products are decorative wall coverings intended for interior use. Our reclaimed wood panels are designed for wall application and are not intended for structural, load-bearing, flooring, or exterior use. We are not responsible for damages resulting from improper installation or use outside of the intended purpose.

Always follow the installation instructions provided with your order. If you have questions about whether our product is suitable for your specific application, please contact us before purchasing.

8. Intellectual Property

All content on our website, including text, images, photographs, graphics, logos, product descriptions, and design elements, is the property of East Coast Rustic or its content suppliers and is protected by copyright and trademark laws.

You may not reproduce, distribute, modify, display, or use any content from our website for commercial purposes without our prior written consent.

9. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

10. Limitation of Liability

To the maximum extent permitted by law, East Coast Rustic shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products, including but not limited to:

  • Damages related to installation or removal of products
  • Loss of profits, data, or business opportunities
  • Personal injury or property damage beyond the product itself

Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the specific product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless East Coast Rustic, its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of our website, violation of these Terms, or infringement of any third-party rights.

12. Dispute Resolution

Any disputes arising out of or related to these Terms or your use of our website shall first be addressed through good-faith negotiation. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in accordance with applicable rules, unless you are entitled to pursue claims in small claims court.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the applicable state in which East Coast Rustic operates, without regard to conflict of law principles.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the revised Terms.

16. Contact Us

If you have questions about these Terms of Service, please contact us: